Fahman

Terms of Service

Last updated: 12 August 2026

These Terms of Service ("Terms") govern access to and use of Fahman ("we", "us", the "Service"), the AI CRM platform for real estate brokerages and developers, provided by Fahman ("Fahman", "Company"). By creating an account, accessing, or using the Service, your organization ("Customer", "you") agrees to these Terms on behalf of itself and its authorized users.

1. The Service

Fahman provides a customer relationship management platform that captures, scores, and follows up on real estate leads across channels including WhatsApp, calls, and web forms, with bilingual (Arabic/English) AI assistance. The Service is offered under a subscription plan selected during onboarding, at the deployment model (managed cloud, private cloud, or on-premise) agreed with your account team.

2. Accounts and Authorized Users

Your organization is responsible for all activity under its account, including actions taken by users it authorizes.
You must provide accurate registration information and keep login credentials confidential.
You are responsible for promptly removing access for users who leave your organization or should no longer have access.

3. Customer Data

"Customer Data" means the leads, contacts, deals, conversations, documents, and other business data your organization submits to or generates within the Service. As between Fahman and Customer, Customer Data remains your property. Fahman processes Customer Data solely to provide, maintain, and support the Service, as described in our Privacy Policy, and does not use Customer Data to train shared or third-party AI models.

4. Acceptable Use

Do not use the Service to store or transmit unlawful content, or to violate the privacy or rights of any third party.
Do not attempt to reverse-engineer, probe, or disrupt the Service's infrastructure or security controls.
Do not use automated means to extract data from the Service outside of its documented APIs and export features.
Do not resell, sublicense, or provide access to the Service to any party outside your organization without written agreement.

5. Subscription, Fees, and Renewal

Fees are quoted per the plan and deployment model agreed during your scoping call, and are billed on the cycle stated in your order form or invoice. Unless otherwise agreed in writing, subscriptions renew for successive terms of equal length unless either party gives notice of non-renewal before the then-current term ends. Fees are non-refundable except as required by law or expressly agreed by Fahman.

6. Service Levels and Support

Support response times, including any guaranteed critical-incident response window, are as set out in your order form or an applicable Service Level Agreement. Fahman will use commercially reasonable efforts to maintain Service availability, excluding scheduled maintenance and factors outside its reasonable control.

7. Security

Fahman maintains administrative, technical, and physical safeguards appropriate to the sensitivity of Customer Data, consistent with the deployment model you have selected. Independent third-party penetration testing is performed periodically; a summary report is available to prospective and existing customers under NDA on request.

8. Intellectual Property

Fahman and its licensors retain all right, title, and interest in the Service, including its software, models, design, and documentation. These Terms grant Customer a limited, non-exclusive, non-transferable right to access and use the Service during the subscription term, for its internal business purposes only.

9. Confidentiality

Each party will protect the other's confidential information with at least the same degree of care it uses for its own confidential information of similar nature, and will use it only to perform its obligations under these Terms.

10. Warranties and Disclaimers

Except as expressly stated in these Terms or an applicable order form, the Service is provided "as is" without warranties of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising out of or related to these Terms, even if advised of the possibility of such damages. Each party's total liability arising out of these Terms will not exceed the fees paid or payable by Customer in the twelve (12) months preceding the claim.

12. Term and Termination

These Terms remain in effect for as long as your organization maintains an active subscription. Either party may terminate for the other's uncured material breach after written notice. On termination, Fahman will make Customer Data available for export for a reasonable period, then delete or anonymize it per your organization's instructions and applicable law.

13. Changes to These Terms

Fahman may update these Terms from time to time. Material changes will be reflected by the "Last updated" date above, and, where required, communicated to your organization's administrator in advance of taking effect.

14. Governing Law

These Terms are governed by the laws of the jurisdiction specified in your order form or master services agreement, without regard to conflict-of-laws principles, unless otherwise agreed in writing.

15. Contact

Questions about these Terms: contact@fahmancrm.com.

This page is provided for general information and does not constitute legal advice. Your organization's specific order form, master services agreement, or Service Level Agreement takes precedence over this general summary where terms conflict.